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All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors.
Goods that are in stock are dispatched within 3 working days. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware.
We use Royal Mail, Business Post courier and FedEx
UK
Goods are dispatched by Royal Mail Recorded delivery.
Goods Totalling over £50.00 get free delivery - any orders under that will be charged at £6.60.
Royal Mail: If your customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.
Europe
Goods are dispatched by Royal Mail Airsure Recorded delivery
Goods Totalling over £50.00 get free delivery - any orders under that will be charged at £9.60.
Rest of World
Goods are dispatched by Royal Mail Airsure Recorded delivery
Goods Totalling over £50.00 get free delivery - any orders under that will be charged at £15.60.
Remote Location Delivery Charges
It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.
Redelivery Charges
After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out will be charged.
UK Re-delivery Charges:-
Royal Mail - £4.50
Europe and Rest of the World:-
Royal Mail - £10.50
Customer Exchanges and Faulty items
If you need to return an item because they don't want it and they want an exchange the redelivery charges apply.
If you need to return an item for an exchange due to a fault their is no charge for sending a new item back to them.
If you send an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to them.
Cancelled Orders
If an order is cancelled after dispatch the full delivery charge will not be refunded.
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